Process Communication Model
What is Process Communication Model?
Process Communication Model (PCM) helps individuals, leaders, teams and organisations improve their skills by mastering adaptive communication, understanding human behaviour, and leveraging diversity to improve personal and professional interactions.
People vary in their preferred ways of communicating and approaching tasks. They have different strengths and motivations. By listening to individual speech and behavioural patterns, we can learn to connect with people who are very different from us.
By understanding and applying preferred motivating factors, we can improve the outcomes of conflict and have a positive impact on relationships and work culture.
Applying PCM to communication will improve:
- Self-awareness and insight
- Emotional intelligence
- Motivation
- Productivity and performance
- Leadership
- Resilience
- Prevention of burnout
- Health Outcomes for patients
